Refund policy
Return & Refund Policy
At Oalina, we want you to feel confident and happy with your purchase. If something isn’t right, we’re here to help.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it — unused, unworn, with all tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.
To start a return, please contact us at:
If your return is accepted, we will provide you with the necessary return instructions. Please do not send items back before contacting us and receiving return approval.
If you have any questions about a return, you can contact us anytime at Oalinaofficial@gmail.com.
Damages and Order Issues
Please inspect your order as soon as it arrives.
If your item is defective, damaged, or if you receive the wrong product, please contact us as soon as possible at Oalinaofficial@gmail.com.
We will review the issue and work with you to make it right.
To help us resolve the issue quickly, please include your order number and, when possible, photos showing the problem.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
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Perishable goods, such as food, flowers, or plants
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Custom-made, personalized, or special-order products
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Personal care goods, such as beauty products
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Hazardous materials
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Flammable liquids or gases
If you are unsure whether your item is eligible for return, please contact us before submitting your request.
Unfortunately, we are unable to accept returns on sale items or gift cards.
Exchanges
The fastest way to receive the item you want is to return the item you currently have.
Once your return has been approved, you may place a separate order for the new item.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will automatically be issued to your original payment method, typically within 10 business days.
Please keep in mind that your bank or credit card company may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:
We’ll be happy to assist you.